TERMS & CONDITIONS

Welcome to our Online Shop, if you visit our shop it means that you automatically accept all these Terms and Conditions. Please carefully read all information concerning our guidelines, terms and agreements.

 

PRICING

All Pricing is quoted in Australian Dollars $A

 

 CREDIT CARD TRANSACTIONS

- The Virgin Flowers Shopping Cart uses the National Australia Bank for Processing Credit Cards.

- At no time whatsoever does your Credit Card details appear or be stored on our website.

- Only the National Australia Bank will have a record of your complete Credit Card details.

 

 CONSUMER DATA AND CUSTOMER INFORMATION

- Information such as your email address and telephone number are required when placing your order. Virgin Flowers will use this information for order processing  and communication purposes only.

- Virgin Flowers will not supply your private information to any outside third party.

 

DELIVERY 

- For online orders we request you advise a delivery date which we would meet. If we could not deliver on the specified day, we would contact you.

- For special occasion days, such as  Valentines Day, Mothers Day, etc, we would expect to deliver on those celebrated days.

 

REFUNDS & RETURNS POLICY

- complaints must be received ASAP and no later than two business days from the agreed delivery date.

- An Investigation will be carried out on each  valid complaint and a response  communicated ASAP.

- If Virgin Flowers considers itself to be liable for a particular complaint, Virgin Flowers Liability will be limited to providing the relevant order again.

- REFUNDS for orders will only be considered if prior notice of 5 business working days prior to delivery date is given.

 

BUSINESS OWENERSHIP

This website is owned and operated by The Original Virgin Flowers Pty Ltd. ABN  1111 375 2159